Making a reservation
Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your pre arrival email or on the hotel information page.
Generally, for one to book a room, you have to be an adult aged over 18years. However, for any necessary arrangements, please call or email the hotel directly.
Our direct booking numbers are +254719051000, +254 205130000 and +254512130000
The hotel accepts major credit cards as payment option.
We allow a maximum of two adults and two kids per room.
When booked as a single guest, you will be charged for any extra guest in your room.
Unfortunately, should you forget to cancel your reservation, you will be charged for the full reservation made.
A 48 hour notice is required for any cancellation to be made. If your travel plans change, you can cancel or modify your reservation in accordance with the hotel’s cancellation policy as stated during the reservation process.
We do not charge for cancellations done two to three months before arrival.
- – 90 days = No Charge
- – 60 days =50% of room revenue
- – 30 days =75% of room revenue
- 0 – 14 days =100% of room revenue
If your travel plans change, you can cancel or modify your reservation in accordance with the hotel’s cancellation policy as stated during the reservation process.
Yes we do but for children only. A maximum of two adults are allowed in a room hence two twin beds or a double bed is provided.
They are provided upon request. You can send a request when making a reservation or while at the hotel.
No. This is not allowed.
We ensure client’s confidentiality during reservations and we comply to the data protection act. The details are accessible only to the reservations team and the front office.
Any personal information such as your credit card number or phone number will be encrypted end to end before being transmitted over the internet for security purposes.
We currently do not provide gift cards. Please contact the hotel directly to confirm availability.
Yes there are many activities at the resort including bike rides, spa treatments, kids playground, gaming room, boat rides and a night club. Please contact the hotel directly by phone or email contacts provided through the pre arrival email for more details.