Airport and private transfers can be arranged upon request at an additional cost. Kindly contact our reservations team in advance to coordinate.

Yes, complimentary on-site parking is available for both in-house guests and day visitors.

Early check-in and late check-out requests are subject to availability. We recommend contacting the hotel directly prior to arrival to make arrangements. Direct contact details are available in your pre-arrival email or on our website.

If you are already staying with us, kindly contact Reception on ext. 100 for assistance.

Guests must be 18 years or older to independently book a room. For special circumstances, please contact our reservations team directly

You may book your stay directly on our website for the best available rates and current offers.

Alternatively, you may contact our reservations team by phone or send us an email for personalised assistance.

Telephone: +254 719 051 000 / +254 20 513 0000 / +254 51 213 0000

Email: reservations@enashipai.com

If you are an in-house guest, kindly contact Reception on ext. 100 for assistance.

Each room accommodates a maximum of two adults and two children.

If a room is booked for single occupancy and an additional adult is added, applicable supplementary charges will apply.

An additional bed may be provided for children upon request. A maximum of two adults is permitted per room configuration.

Yes, baby cots are available upon request and subject to availability. Kindly indicate this when making your reservation.

Yes. We accept major credit cards.

We comply with the Data Protection Act and ensure client confidentiality. Reservation details are accessible only to authorised team members.

All sensitive payment information is encrypted before transmission to ensure secure processing.

Yes. Modifications and cancellations are subject to the terms provided at the time of booking. We encourage guests to review their confirmation details carefully and contact us promptly should plans change.

Cancellations are subject to the following timelines:

• 90+ days prior to arrival: No charge
• 60 days prior: 50% of room revenue
• 30 days prior: 75% of room revenue
• 0–14 days prior: 100% of room revenue

For corporate and group bookings, kindly refer to your signed contract for applicable terms.

Outside food and beverages are not permitted within the resort premises.

Yes, you can gift an Enashipai experience to your family and friends right here on our website. Visit the gift vouchers page.

Meal inclusions vary depending on your selected package (Bed & Breakfast, Half Board, or Full Board). Kindly refer to your booking confirmation for details.

Yes. Our culinary team is pleased to accommodate dietary preferences and restrictions with prior notice.

Yes. The resort features a playground, gaming room, and curated family-friendly experiences. Please enquire about available activities during your stay.

Babysitting services may be arranged upon request and are subject to availability.

Advance booking is recommended to secure preferred treatment times, particularly on weekends and peak periods.

Yes. Spa access is available to both in-house guests and day visitors by prior reservation.

Yes. Enashipai is an ideal destination wedding venue in Naivasha, offering indoor and outdoor venues for intimate and large-scale celebrations.

Yes. Site visits can be arranged by appointment with our events team.

Yes. Curated team-building experiences and outdoor conferencing options can be arranged upon request.

Yes. Guests may enjoy a range of experiences including:

• Swimming, Gym and Gamerooms (complimentary to in-house guests)

Other Activities Available Include (extra cost):

• Boat safaris to Crescent Island
• Spa treatments at Siyara Spa
• Cycling and scooters
• Excursions
• Other curated experiences

For curated experiences and day visitor access, advance reservation is recommended.