Furaha FAQS Bookers

Furaha Rewards for bookers is Enashipai’s exclusive loyalty program designed to appreciate our valued bookers and planners for their continued patronage. Guests can accumulate points and redeem them for exciting experiences at our resort. Visit www.enashipai.com/furaha-rewards to learn how to join.

Furaha Rewards “For Bookers” loyalty program is open to all Enashipai bookers above the age of eighteen (18) who opt in and join the program. Members must provide and maintain the following mandatory information to join the program:

Full legal name

Date of birth

Full name of company(s)/ event(s) they are booking for

Department/units you will be booking for

Corporate email address (personal email addresses will not be eligible)

Active phone number

And any other information that will be deemed necessary

No. Furaha Rewards loyalty points cannot be redeemed for cash. They are exclusively for redemption of resort services.

Redeeming your points is easy. Log in to www.enashipai.com/furaha-rewards to verify your points balance and redeem them at the resort when you check out/ pay for services. You can also redeem points and pay for services online on our website www.enashipai.com.

You can redeem your points to enjoy various experiences at the Resort. From free room nights, room upgrades, spa treatments and many more, any time throughout the year except during the blackout periods. For the current award policy, please click on www.enashipai.com/furaha-rewards

Kindly log in to your account to confirm the current redemption value. Kindly note the rate is exclusive of taxes.

Currently, bookers can earn points when they pay for services at the resort. Services include, but are not limited to, accommodation, spa, salon, food and beverage services among others. Please note that bookers will only earn points based on the final invoice amount less any taxes sent to the corporate. Additionally, points earned are only rewarded after full payment is made and are generally credited once a month by the 15th.

Furaha Rewards offers a wide range of benefits including free room nights, room upgrades, spa treatments, dining discounts, and more. It’s our way of saying thank you to our valued guests for choosing Enashipai Resort and Spa as their preferred MICE destination.

No. Membership and all accrued benefits are tied to the principal enrolled member and cannot be sold, loaned or transferred.

No. Members can only maintain one account at a time.

Becoming a Furaha Rewards “For Bookers” member is simple and free. Visit our website at www.enashipai.com/furaha-rewards to enroll. Please note that acceptance into the program is at the sole discretion of management and we reserve the right to admit, hold or discontinue membership at any given time.

Yes. Loyalty points can be awarded after settlement of bills/check-out within 30 days of check-out. Original receipts/proof of payment and stay must be provided. Kindly note that points will not be awarded after leaving the resort if they are not tied to an eligible night stay.

If you need to cancel/modify your reservation, please contact the resort at least fourteen (14) days prior to your scheduled arrival. Kindly note that meeting and events cancellation policies may vary depending on the meeting/event. Kindly refer to individual event contracts for your specific cancelation period.

You are welcome to check on the status of your loyalty account at any time by logging into your account on www.enashipai.com/furaha-rewards.

Yes. Points earned must be redeemed within 18-months of earning or they will expire.

Your obligations as a Furaha Rewards member include:

Maintain a true and honest record of their information with us at all times. This information includes, but is not limited to, correct name, email address, phone number among others.

Disclose any tax benefits accrued to them personally to the relevant authorities.

Immediately report any fraudulent activity on their accounts including stolen and/or compromised passwords.

Accept that this is a voluntary program and that it can be frozen or deactivated at any time by Enashipai Resort and Spa.

Inform your employer/client of their participation and associated benefits of participating in this program.

Benefits associated with the loyalty program may be subject to tax liability. As a Furaha Rewards member, it is your personal responsibility to disclose and declare any benefits you derive that may be subject to tax. If you are not sure about your tax exposure, please contact your personal tax advisor. By opting in and participating in the Furaha Rewards program, you expressly confirm that you will take personal responsibility in notifying all related parties of your obligations and accept that Enashipai Resort and Spa cannot be held liable for your lack of disclosure and continued participation will release us from any tax liability.

You can reach our Furaha Rewards membership team via the following channels:

Email: furaharewards@enashipai.com

Phone: +254 719 051 000

Alternatively you can reach out to your account manager.

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