Head Of Sales


Are you ready to join a 5-star award winning resort? We are looking for you!

If you are an independent and hardworking professional who has senior experience in hospitality sales we have a challenging and rewarding opportunity for you. You will be responsible for formulating and implementing strategic and tactical sales plans while overseeing all necessary activities to fulfill strategic objectives which include revenue and cost targets. As a key brand ambassador, you will be expected to showcase our brand values and ensure guest feedback is constantly reviewed and considered for decision making.

 Job Responsibilities:

 1. New business development and direct sales and marketing:

  • Suggest viable target clients and industries, sourcing relevant data as necessary
  • Approach potential clients through various channels, including cold calling and direct mail campaigns
  • Participate in events that will promote the awareness of the resort
  • Arrange and lead new business meetings and deliver sales presentations in a polished and professional manner
  • Be familiar with the range of products and services offered by Enashipai Resort And Spa and understand how to identify client requirements that can be met by these products and services
  • Work with the management team in the development of ideas for new products and services and new markets for existing products and services
  • Meet and exceed agreed sales targets

2. Proposals and order taking:

  • Adopt a consultative approach in working with clients to establish requirements and propose solutions
  • Work with operations teams to cost and develop proposals for large, complex events and conferences
  • Oversee prompt production of day-to-day quotes for clients
  • Ensure quick flow of information from the sales channel to the resort management, so as to ensure positive customer experiences

3. Client retention:

  • Maintain awareness of the company among existing prospects through periodic follow-up calls
  • Oversee production and distribution of the quarterly newsletter
  • Proactively seek customer feedback and recommend ways to reduce negative feedback
  • Respond to customer complaints where appropriate
  • Identify, develop and maintain appropriate sales partnerships and alliances
  • Manage all communication and correspondence with sales partners
  • Prepare reports showing effectiveness of each identified partner
  • Terminate non-productive partnerships

4. Advertising and PR:

  • Work with the Marketing Team to provide timely briefs to consultants
  • Analyse advertising opportunities and propose campaigns where strong ROI is expected
  • Identify needs for production of new marketing collateral and updates to existing materials
  • Identify PR opportunities, develop relationships with journalists and submittion of press releases

5. Database maintenance:

  • Oversee day-to-day maintenance of the client database, ensuring that new leads are added in a timely manner and integrity of data is maintained through regular cleaning
  • Ensure that colleagues at all levels are following prospect tracking systems

6. Website and OTA Channels

  • Monitor and track online sales
  • Oversee day-to-day updates and maintenance

7. Reporting

  • Review existing data collection systems, suggest and implement improvements
  • Collate data on clients, enquiries, conversions and website activity
  • Present monthly reports to the Operations Director, analyse past performance and propose future activities and directions

8. Engage new customers and oversee maintenance of positive relationships

9. Address department-related problems and troubleshoot where necessary

10. Any other duties that may be assigned to him/her from time to time

Desirable Skills

  • Excellent communication and interpersonal skills
  • A friendly personality and genuine desire to help others
  • Ability to think clearly and make quick decisions
  • Sales and marketing skills
  • Ability to prepare and query reports
  • Ability to maintain professional mannerism, calmness and a rational approach in hectic situations
  • Ability to balance customer and business priorities
  • Flexibility and a 'can do' mentality
  • Energy and patience
  • Proficiency in handling computer programs and packages

Remuneration Not Specified

Location Nairobi

Experience 3 years +

Application Deadline March 8, 2019

The deadline has passed. << Back to Job Listings